Tata Motors grabbed pole position in the JD Power 2017 India Customer Service Index (Mass Market) Study in Bengaluru through its endeavour to offer customers a seamless after-sales experience.
Maintaining a strong after-sales service momentum, the company scored the highest score of 958 points out of a total of 1,000, registering itself as a consistently growing player in the study.
On the national scale, Tata Motors bagged the second position in the JD Power 2017 India Customer Service Index (Mass Market), scoring 893 points. The company has strived to improve customer satisfaction across five parameters - service quality, service initiation, service advisor, service facility and vehicle pick-up in the city, resulting in 100 per cent recovery of dissatisfied customers through personalised attention by customer relationship managers. Going forward, Tata Motors will continue to focus on bringing technological advancements and upgrading infrastructure at its dealerships and workshops in Bengaluru.
Commenting on the company’s focus, Dinesh Bhasin, Head of Customer Care, Passenger Vehicle Business Unit, Tata Motors said, “Bengaluru is an important market for Tata Motors and we are extremely proud of achieving this milestone. The result of the survey is a testament to our commitment in redefining the customer experience through unwavering and impeccable service initiatives.”