[24]7 plans to recruit 4,000 people this fiscal year

[24]7 Inc, a technology and services firm that helps its clients engage with their customers, will hire 4,000 people in the financial year 2017-18.

The firm, which presently employs 15,000 people, will hire 1,000 for its Hyderabad centre alone. A little less than half of the 15,000 employees are based in India.

“We are in the process of exhausting our space potential in cities like Bengaluru and Hyderabad,” Animesh Jain, Chief Delivery Officer of [24]7 Inc., told BusinessLine . The Hyderabad facility, which employs 1,500 people, added 500 in the last seven months. “We are going for gross additions of 1,000 this year. We will have 600 net additions (after factoring in the attrition),” he said.

The firm had hired a similar number of employees last year. The firm, which had registered a turnover of over $300 millions last year, is looking at cross the $400-million mark this financial year. About 60 per cent of the revenues come from the US market, followed by Europe.

One of the first business process services company in the industry, the firm offers engagement platform that uses artificial intelligence and machine learning solutions, facilitating the employees to engage with the end customers on a variety of channels, which include social media.

“We have a team of 700 data scientists and technical experts.

“We are growing by 40 per cent in the digital chat agent (DCA) business in the last three years as we came out with digital engagement platforms backed by artificial and machine learning solutions. We are targeting to grow at a compounded annual growth rate (CAGR) of 35 per cent in this segment in the next three years,” he said.

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