Infosys BPO revenues up 23%

Venkatesh Ganesh Bangalore | Updated on July 12, 2012 Published on July 12, 2012

The BPO arm of Infosys has clocked $135 million in revenues in the first quarter of 2013 fiscal, a 23 per cent growth over the fourth quarter of FY12. The revenue jump is attributed to its transformational projects instead of plain vanilla BPO services.

Further, it has seen margins go up by 4 percentage points over the previous quarter. Infosys BPO expects to grow in the 16-20 per cent range this fiscal.

To keep this growth going, Infosys BPO is looking at acquisitions and planning to open development centres in locations outside India. Currently, Infosys BPO does back office work in areas such as manufacturing, financial services, procurement and HR. The company is looking to acquire clients for back office work in verticals like manufacturing and healthcare.

“We will look at acquisitions in certain domains where we can grow faster,” Mr Swami Swaminathan, Head of Infosys BPO, said. Further, the company is present in 6 locations in India and 12 centres abroad, serving clients in Australia from Mexico, for instance.

“Clients are increasingly asking us to look at ‘rightshoring’ locations and for our competitive advantage, we constantly evaluate the best locations for the best services," said Mr Swaminathan.

According to Infosys officials, 35 per cent of its current revenues comes from development centres outside India where the company has 20 per cent of its workforce. The higher margins give a fillip to Infosys overall as the company faces pricing renegotiations, according to analysts. The company has also seen growth in Asia Pacific (APAC). The current rate of nine per cent there is double the 2010 value.


Published on July 12, 2012

A letter from the Editor

Dear Readers,

The coronavirus crisis has changed the world completely in the last few months. All of us have been locked into our homes, economic activity has come to a near standstill.

In these difficult times, we, at BusinessLine, are trying our best to ensure the newspaper reaches your hands every day. You can also access BusinessLine in the e-paper format – just as it appears in print. Our website and apps too, are updated every minute.

But all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all our entire revenue stream. That we have managed so far is thanks to your support. I thank all our subscribers – print and digital – for your support.

I appeal to all our readers to help us navigate these challenging times and help sustain one of the truly independent and credible voices in the world of Indian journalism. You can help us by subscribing to our digital or e-paper editions. We offer several affordable subscription plans for our website, which includes Portfolio, our investment advisory section.

Our subscriptions start as low as Rs 199/- per month. A yearly package costs just Rs. 999 – a mere Rs 2.75 per day, less than a third the price of a cup of roadside chai..

A little help from you can make a huge difference to the cause of quality journalism!

Support Quality Journalism
This article is closed for comments.
Please Email the Editor