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TalkTalk Telecom Group Plc, a UK-based provider of fixed line broadband and voice telephony services to consumers and business users, has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations. Wipro BPO will create a new service centre in India to support the group's resident customers.
“Wipro's engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities,” said Mr Manish Dugar, Senior Vice-President and Global Head, Wipro BPO. Mr Jo Dawson, TalkTalk's Director of Consumer Operations, said, “We have worked with Wipro for many years and look forward to leveraging Wipro's expertise, particularly in the use of new technologies, to deliver further improvements in our customers' experience over the years ahead.”
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