CIOs need to help clients transform themselves, says Verizon’s Sanjeev Jain

| | Updated on: Dec 06, 2017

CIOs should take up front-of-office challenges, says Sanjeev Jain, CIO, Verizon Enterprise

The role of the Chief Information Officer (CIO) in organisations is transforming as enterprises find themselves in the maelstrom of digital transformation.

“The role of a CIO is transforming. It is at an exciting phase. The CIOs need to disrupt themselves and help their clients disrupt themselves. They need to come out from back-of-office roles to take up front-of-office challenges to improve customer experiences and help them find new ways of generating revenues,” Sanjeev Jain, CIO of Verizon Enterprise Solutions (Europe, Middle-East and Africa), told BusinessLine .

There is a huge shortage of human resources that can help enterprises go for a digital transformation. “The CIOs need to train their employees and bring them up to the next level. There is need for a change in culture and CIOs should be part of this cultural change by upskilling the majority of employees at the bottom of the pyramid,” he said.

The strategies of CIOs must align with the vision of Chief Executive Officers. “I see a realisation at the board level of organisations on the importance of a transformed role for CIOs,” he observes.

Embedded security

Sanjeev Jain says security is no longer an option but a key element in the business strategy of enterprises. On the important trends for 2018, he said security will become embedded in the platform, supporting everything a business does.

Security cover encompasses the whole gamut of operations. “Security will go underground, embedded in networks,” he says.

He says software defined networks (SDNs) are becoming a reality. “They are coming live. A lot of implementation is happening. It will be kicked off in a big way in 2018. SDNs give agility, scalability and security to clients,” he says.

“Deployments are now live around the globe, companies are beginning to explore what they can do with the security, agility and flexibility of virtualised network services,” he says.

Another important trend for 2018 is interoperability and collaboration. While customers want personalised insights from voluminous data, employees within organisations want seamless access to calendars, documents and calls across platforms -- quickly and securely.

Published on January 09, 2018

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