In a major change in business pattern, Allsec Technologies Ltd earned more revenue from the domestic business process outsourcing market than the US.

Since its inception in 1998, the US has been the biggest revenue earning market for Allsec.

In 2010-11, the domestic BPO market contributed 52 per cent of the total revenue for Allsec while it was the reverse in the previous financial year, with 46 per cent.

BPO market

The domestic BPO segment is expected to grow by nearly 17 per cent in the current financial year to reach Rs 1,200 crore. This is driven by demand for voice-based services in addition to adoption from emerging verticals, new customer segments and technology platforms.

The change in business pattern for Allsec also reflects the healthy overall growth that domestic IT-BPO is likely to report compared with the international market. According to Nasscom, the IT-BPO industry is expected to grow to $76 billion in revenues with exports accounting for $59 billion.

The BPO segment is expected to grow by 14 per cent overall in financial year 2011.

On the other hand, the domestic market expects growth of 16 per cent and is seen growing by 15-17 per cent in financial year 2012.

New centre

Allsec's 2010-11 annual report said the company increased domestic revenue by nearly 30 per cent while it was just 4 per cent in the US. The US market has not improved and any new business the company got was only ‘backfill reductions' from clients that it lost during the year.

Further, strengthening of the rupee against the dollar during the second half of the year resulted in lower rupee realisation.

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