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The Central Government will soon be notifying new norms for e-commerce companies for consumer complaint redressal, as part of the Consumer Protection Act 2019, which came into effect from Monday.
In an official statement, Union Minister for Consumer Affairs, Food & Public Distribution Ram Vilas Paswan, said the rules for prevention of unfair trade practices by e-commerce platforms will also be covered under the Act. He pointed out that the new Act has been introduced after many amendments to provide protection to buyers not only from traditional sellers but also from the new e-commerce retailers and platforms.
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