Kejriwal to hear public grievances at Secretariat today

PTI New Delhi | Updated on March 12, 2018

A file photo of Delhi Chief Minister, Arvind Kejriwal.

Delhi Chief Minister Arvind Kejriwal along with his entire Cabinet will sit tomorrow in front of Delhi Secretariat to hear the complaints of the people and try to redress them immediately.

The entire stretch of road that goes from ITO towards Rajghat will be closed and barricades have been put up on the divider so that people can sit on one side of the road while Ministers will be sitting on the other side.

The Janta Darbar is scheduled to start at 9.30 a.m. and will continue till 11.30 a.m. but it can be extended depending on the number of complaints.

Yesterday, the Chief Minister has announced that the entire Cabinet will sit in front of the Delhi Secretariat on Saturdays to receive grievances from people and efforts will be made to solve them immediately. On weekdays, one minister will receive grievances from the public.

“Public grievance is another major issue. It is a major issue for any government. It is the duty of every government to resolve those grievances. Public grievance is just a symptom, the disease lies somewhere else,” Kejriwal said.

Grievances will be segregated into five categories depending upon their urgencies.

“The urgent cases related to school admission or admission to a hospital will be resolved on the spot. In the next category, ministers will mention the time-frame to resolve the grievance.

“Those related to policy matters will require time. They will be forwarded to the respective ministers for their considerations,’’ he said.

The next category will be for taking suggestions from the public. A team will be formed to look into them and regularly put up best of the suggestions to the Chief Minister. Another is miscellaneous category and the last is for those which are not related to the government, he added.

Kejriwal had said that unlike previous governments, he will not go by the compliance reports filed by the officials but will ensure that the complainant is absolutely satisfied.

Published on January 11, 2014

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