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The Swedish multinational retail furnishing major IKEA has said that it has voluntarily stopped sales of popular vegetarian biryani and samosas following a recent incident where a customer complained of worm (caterpillar) in the meal.
Following the complaint, the store was fined by the Greater Hyderabad Municipal Corporation.
Quality process
In a statement issued on Wednesday, IKEA spokesperson said: “IKEA takes food safety and quality very seriously and customer health is always a priority. Following an incident on August 31, when a customer encountered a foreign object in the dish he ordered, IKEA India has voluntarily stopped sales of two of its most-appreciated products — vegetarian biryani and samosa, sourced locally in India.”
It further stated that IKEA follows strong internal processes to secure quality, and takes full responsibility of its supply chain. IKEA India has initiated an internal review to take any corrective actions needed.
“During the first month of operation, IKEA India has received a very positive response from the customers for the food at the store in Hyderabad. The store will resume sales of the two products after it has secured the review process,” the spokesperson said.
In the first Indian store in Hyderabad, it has set up a 1000-seater restaurant.
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