This refers to “Business gyan in Modi's Gujarat” (Business Line, November 26). Growth never comes free of cost; it has a price. It is not possible for any State to have both agricultural and industrial growth simultaneously. So, if Gujarat has seen industrial revolution in the last decade or so, the credit must go to Modi, and if he had to make the choice between agriculture and industry, he smartly chose the later.

With several acres of agricultural land being given up for setting up of industry, farmers knew what was in store for them. With growth and prosperity coming in, the younger generation is bound to opt for easy options of livelihood rather than toiling in farms.

Bal Govind

Noida

Policy lapses

It is shocking to note that the lapsed policy premiums contribute substantially to private insurance companies’ bottomline (Business Line, November 26). Most private insurance companies are promoted by banks, and policyholders are captive customers of banks. Banks drive their officials with stiff targets and they, in turn, pressurise their customers. Regular annual premium policies are misunderstood as single premium policies. The holders have no capacity to meet the large annual premiums and the policy lapses.

There are no follow-up measures by insurance companies due to lack of proper customer data. High attrition in the marketing section leads to poor customer relations management and after-sales services.

Profits made on the basis of customers’ ignorance are not healthy and cannot be sustained.

L.Rangarajan,

Chennai

(This article was published on November 27, 2012)
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