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IndusInd Bank on Monday launched a new customer service called Video Branch to enable customers to do a video conference with the bank staff at convenience.
Customers of the private sector bank can schedule a Video call with the Branch Managers/Relationship Mangers or co-Branch instantly. This is first-of- its interact with the Video Branch at their own convenience either from his desktop/laptop computers or Apple and Android smart phones. This facility will be available to all existing and new customers of IndusInd Bank, the bank said in a statement.
The service enables customers to benefit transactions – FD booking, RTGS, NEFT and funds transfer through a video chat with the Contact Centre executive instantly or arrange a video call with the branch manager/relationship manager.
Sumant Kathpalia, Head – Consumer Banking, at the bank said, “In a move to digitise the banking experience for all customers, IndusInd Bank Video Branc24x7 unique innovative service allowing customers to interact from their desktop, tablet or smart phone. Digitisation is the future of banking and we are hopeful that the new service will be immensely useful to all our customers.”
In line with the theme of Responsive Innovation, IndusInd Bank has launched unique products and services such as ATMs, Direct Connect, Quick Redeem Service and the latest being My Account, My Number service propositions.
Video Branch allows customers to interact with their branches through a Video Branch app from Google Play Store and Apple App Store on their smart phones or avail this facility on the desktops through bank’s website.
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