Comments
Uber, the tech-based cab services firm, has opened a Centre of Excellence in Hyderabad, its first for Asia and fifth globally. The four other centres are located in the US (2), Ireland and Poland.
Set up as part of the $50-million investment plan it announced for Hyderabad last year, the centre presently has about 150 employees. “It will have a team of over 500 customer service employees by the end of 2017,” Amit Jain, President, Uber India, has said.
Addressing a press conference after inaugurating the facility, he said the firm operated cab services in 26 cities in the country with a share of 40 per cent in the cab aggregation market. He, however, refused to divulge the number of rides it registered or number of cabs it tied up with.
He also refused to talk about the plan to deploy the $50 million investments it announced last year.
The Hyderabad centre will offer round-the-clock services to drivers and customers through different channels such as email, phone and social media to enhance ride experience. Proficient in different languages, the staff would address the grievances of passengers from across the country.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.