D-Link (India) to set up in-house call centre in India

Rajesh Kurup Mumbai | Updated on November 21, 2017 Published on May 28, 2013

Networking solutions provider D-Link (India) plans to set up an in-house call centre in India, moving away from its existing mode of outsourcing services.

The company also plans to set up a testing lab in India by July to ensure better localisation. The company has testing labs in Russia, South America, China and Taiwan.

“This is being set up to service our domestic clients, but we would expand it to service all other geographies. The initial investment would be about Rs 45 lakh for the centre, which will be up and running by first of July,” its Chairman A.P. Chen told Business Line in an interaction.

The investments would be tripled, but at a later stage, as it moves to service global clients.

“We plan to consolidate all the calls from the English-speaking countries to India. Initially, we will recruit 45 people in India, which would be slowly scaled up to almost 200 people,” he added.

Testing lab

The testing lab will be set up in Goa, which will also serve geographies such as Sri Lanka, Australia and Singapore.

The company is also evaluating possibilities of establishing a software development centre in India within a year.

“India is a growth market for us,” he said, adding that the company set up a high level repair centre at Goa in February.

However, D-Link, which gets about 8 per cent of its global revenues from India, has no immediate plans to set up manufacturing units in the country.

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Published on May 28, 2013
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