Technology and business services provider firm Mindsprint, previously known as Olam Technology and Business Services (OTBS), has inaugurated an 87,000 sq ft facility in Chennai. The company is also slated to open its second office in Bengaluru next month.

These developments follow after Mindsprint’s recent global expansion, with offices launched earlier in Sydney, Australia, and New Jersey, US. The Chennai office also features a Customer Experience Centre and Technology Hub.

The company has already hired 300 to 400 people in India since the beginning of this year. The new Bengaluru office will serve as an expansion to the already existing space.

Currently, Mindsprint derives nearly 90 per cent of its revenue from Olam Group companies, including three major customers based in London and Singapore. However, the company is looking into diversifying its customer base. At a recent press briefing Suresh Sundararajan, CEO of Mindsprint said, “The company plans to gradually get the non-Olam customer growth to 20, 30, 35 per cent over the next four, five years.”

North America services as the company’s key non-Olam market contributing to 58 per cent of its revenue, while 29 per cent is APAC and 13 per cent comes from the Middle East.

AI-first strategy

The company also intends to use an AI-first strategy which will be leveraged for internal and external stakeholders. It said it spends 5-6 per cent of its revenue on R&D where 70 per cent of those funds focus on building AI-specific capabilities across different practices. The rest of the amount goes into the company’s unit called Future Forward Labs.

“Future Forward Labs or FFL is a unit within the organisation that is focused on building IPs and solutions that will help our customers to fast-track their business transformation journey. The company over the last 18-24 months, we have built multiple solutions which we have taken to the market where we already have a few customers on board,” said Sagar PV, CTO, of Mindsprint.

Some of the solutions include SprintAP, a fully automated, agentic AI-driven accounts payable platform; ProcureSPRINT, a plug-and-play procurement tool offering real-time spend visibility; SalesSPRINT, which enables intelligent sales optimisation; TradeSPRINT, a data-driven trade decision system tailored for commodity markets; and Guardian Eye, an AI-powered platform designed to continuously monitor external threats and manage security vulnerabilities.

(Filed by bl intern Nethra Sailesh)

Published on June 12, 2025