Air India to focus on customer satisfaction

Our Bureau New Delhi | Updated on November 25, 2017

Air India has been asked to simplify the forms for Web booking and develop a procedure for quicker refunds and lost baggage claims.

This is part of the Ministry of Civil Aviation’s new passenger-centric initiative. As part of the move, the Ministry has asked the state-owned airline to create these procedures to make flying easier for the airline’s customers. It has also decided to set up Central Industrial Security Force/Security Help Desks at all operational airports in the country, the Ministry said in a release on Tuesday.

To address public grievances, the Airports Authority of India will start a code-based mobile application. Initially, the application will be made available at 20 airports within three months and will be extended to all remaining airports by March 31 next year.

Another passenger-centric initiative to be implemented by the Ministry is the Director General of Civil Aviation observing a Janmitra Diwas every Friday where any member of the public can approach DGCA officials without an appointment.

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Published on July 02, 2014
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