As the company closes in on launching its cars here, Vietnamese electric vehicle (EV) maker VinFast on Tuesday said it has collaborated with Global Assure to strengthen its customer service network across India.

Global Assure is one of India’s trusted customer service providers, and the company said this collaboration is designed to deliver comprehensive customer support and innovative mobility solutions across the Indian market.

Vinfast will start bookings for its sports utility vehicles (SUVs) VF7 and VF6 models in July and will launch them around the festival season this year.

Through this association, Global Assure will oversee the seamless delivery of essential customer care services including a Dedicated 24x7 Call Center, nationwide Roadside Assistance (RSA), Mobile charging solutions, and on-demand Mobile service operations, it said.

“As VinFast is gearing up to launch its premium electric SUVs - the VF 7 and VF 6 in India market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure’s strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care,” Pham Sanh Chau, Chief Executive Officer-Asia, VinFast, said.

These services will be accessible to VinFast customers across the country, ensuring quick, reliable, and convenient support, anytime and anywhere, the company said.

“With Global Assure’s extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners,” Manish Vij, Co-founder and CEO, Global Assure, said.

Published on June 17, 2025