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The IT and IT-enabled service sector in India has matured greatly in recent years, opening up a variety of opportunities that are not limited to technology alone, said Mr Magesh Venkataramani, General Manager, CSC.
Addressing students of Vivekananda College at a BL Club event presented by Tata Photon+, Mr Venkataramani shared with the students his insights on the future of the IT /ITeS sector.
He pointed out that there is a huge demand for people with domain knowledge.
The job market requires personnel with knowledge in global business processes in specific domain areas, including banking, accounting, legal and asset management.
“Apart from learning foreign languages, also try to understand country-specific business systems such as tax structures and banking /insurance policies. This will help you understand and adapt to those countries' business models more easily while you get into the industry,” he said.
He also spoke about KPO or knowledge process outsourcing and future trends in the industry.
According to him, KPO business entities provide typical domain-based processes, advanced analytical skills and business expertise rather than just process expertise.
To that extent, the KPO industry calls for more skills than the BPO industry. While KPOs draw their strength from depth of knowledge, experience and judgment abilities, BPOs are more about size, volume and efficiency.
According to him, emerging domains in KPO include HR outsourcing, supply chain management, tax returns, education, intellectual property research, legal support, and financial services.
He encouraged the students to seek positions as consultants in the KPO industry.
Strategic consulting
Further, speaking about strategic consulting, he said this field of work could involve identifying the key business factors driving successful companies in an industry, formalising perspectives on new business models, and developing insights into the emerging marketplace.
He told the students to gather more information on corporate and marketing strategy, strategies for new ventures, mergers and acquisitions and strategic IT effectiveness and operating strategy.
He told the students to form small groups and conceptualise and work on realtime projects that would enhance their depth of knowledge.
He concluded by encouraging the freshers to take on challenges by venturing into entrepreneurship roles and also to take up opportunities in small companies in order to learn, rather than wait for a break in big companies.
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