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Mahindra Satyam and Tech Mahindra have developed digitisation modules in the pharmaceutical, manufacturing, healthcare, energy and retail sectors.
Built around new technology, these modules showcase how a digitised pharma or manufacturing or a retail firm would look like and work.
What could a digitised enterprise do? It could predict your buying preferences or throw up a service offering based on your Internet behaviour. The way you predict faults in a power generator or predict a possible derailment of a train would all change as mobility, Internet and sensor technologies get aligned with the IT solutions.
“From self-service (over the Internet), we are moving to a kind of push service where the system drives your purchase and work decisions. The organisations need to realise this or else they could go out of business,” V. Srinivasa Rao, Senior Vice-President and Global Head NMACS of Mahindra Satyam, told Business Line .
What is NMACS
NMACS is relatively a new disruptive technology (which dismantles the existing technology solutions) that forces the companies to digitise a variety of activities, both internal and customer-facing, to bring in intelligence to machines.
Mahindra Satyam-TechM is among the early lot of Indian IT companies that has realised the emerging opportunities in NMACS (an acronym of networks, mobility, analytics, cloud, security). It formed a team of about 4,000 to identify the potential and develop products under its Digital Enterprise Solution offerings.
The company is planning to increase the team’s size.
“Consumer Internet and industry Internet are driving product innovations. You need to build digitally intelligent machines. You need to build digital enterprises to survive and grow,” he said.
“We already have customers in this vertical. There are groups within the vertical that work in more than one component of NMACS. But what we have realised is the clients are preferring to test this in a few processes,” he said.
With the prospects of NMACS getting sizeable businesses, the company might go for reporting numbers for this vertical. Mahindra Satyam is leveraging the expertise of TechM that built networks and developed security solutions for its telecom business.
IT firms
Srinivasa Rao said the IT firms themselves should digitise their own processes and applications. “Some applications could face extinction. Others should integrate around NMACS in order to serve their clients who want to go digital,” he said.
>kurmanath.kanchi@thehindu.co.in
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