BPO industry braves power outage; runs biz as usual

PTI New Delhi | Updated on July 31, 2012

Indian IT—BPO players like Wipro, Genpact and WNS have kicked in business continuity plans to ensure that services to global clients run as usual even as failure of three grids on Tuesday left more than 20 states and the National Capital powerless.

The IT—BPO industry, which accounts for over 7 per cent of the GDP, are running their operations at their centres in north and eastern India using back up generator sets that run on diesel.

“There is no impact at any of the Genpact sites due to the power failure. We have a back up plan in place and have a four day supply of diesel,” Genpact, Senior Vice—President (Infrastructure and Logistics), Mr Vidya Srinivasan, told PTI.

Wipro Technologies, Global Head (Operations), Mr Hariprasad Hegde agreed, “Operations at Wipro’s facilities across India continued as normal. Wipro’s facilities have a strong back up infrastructure and contingency plans to deal with such eventualities,”.

KPO player Evalueserve also said it was business as usual at its premises. The company has 1,800 employees at its Gurgaon centre.

“Facilities chosen by companies such as ours need to have 100 per cent power back up that lasts for a couple of days on captive power produced by generators. As such, there was no downtime in our offices in India due to the power outage,” Evalueserve Country Head (India), Mr Sanjoy Roy Choudhury, said.

While the northern grid failed for the second straight day, the eastern and north—eastern grids too collapsed. These three grids carry about 50,000 MW of electricity.

IT—BPO companies have facilities spread across Gurgaon, Noida and other smaller cities.

“The critical and non—critical resources were put on optimum utilisation to control the wastage,” said WNS Group CEO, Mr Keshav R Murugesh, adding that the Gurgaon delivery centre has not suffered any business loss even as the power outage has happened for the second day in a row.

The collapse has left more than half of the country powerless. Essential services and public transport systems, including Railways and the Delhi Metro were also hit.

The companies, however, are facing problems on account of traffic delays and metro services being disrupted.

“Some employees may face problems commuting. However, we do have a back—up plan in place and don’t anticipate much delay,” Mr Srinivasan said.

The BPO sector accounts for a major portion of the $ 100 billion IT—BPO industry in the country. While BPO exports are expected to reach $ 16 billion in FY2012, domestic revenue (excluding hardware) from the segment is forecast to reach Rs 91,800 crore.

Published on July 31, 2012

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