Money & Banking

Complaints over e-banking frauds on the rise

G Naga Sridhar Hyderabad | Updated on November 27, 2017

N. Krishnamohan (right), Banking Ombudsman for Andhra & Telangana, and K. R. Das , Regional Director , Reserve Bank, at a press conference in Hyderabad on Wednesday. Photo: PV Sivakumar

State Bank of India and its associates including SBI Cards had the highest number of complaints of 44 per cent in total complaints.

Complaints related to issues in electronic banking transactions are on the rise.

ATM, debit and credit card complaints have largest share in the total number of complaints received by the Banking Ombudsman in 2013-14.

Failed ATM transactions, fraudulent transactions through cloned cards and harassment of consumers in collection of credit card dues were among the most common complaints, according to N Krishna Mohan, Banking Ombudsman for AP and Telangana.

Addressing a press conference here on Wednesday, Krishna Mohan said the number of complaints had gone up 4 per cent at 4,477 in the two states.

"The issue is assuming gigantic proposition and caution needs to be exercised," the official said.

Carelessness of customers while using cards at point of sales terminals were also resulting in frauds, he said.

The RBI had asked banks to put in place real time monitoring of frauds and complaints, he added.

Other major areas of complaints were charges and confusion over fixed and floating rates of interest besides problems in remittances and minimum balance charges.

SBI, associates

State Bank of India and its associates including SBI Cards had the highest number of complaints of 44 per cent in total complaints.

About 53 per cent of complaints originated from Telangana while the rest were from Andhra Pradesh.

Published on August 27, 2014

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