Money & Banking

SBI to conduct employee engagement survey in bid to improve performance

K Ram Kumar Mumbai | Updated on December 28, 2018 Published on December 28, 2018

The SBI employee engagement survey aims to get a better understanding of staff morale and boost performance.

Employee opinion crucial to making SBI a better bank, says Chairman, Rajnish Kumar, in communication to staff

To become a better bank, State Bank of India (SBI) is planning to conduct an employee engagement survey, whereby it expects about 2.17 lakh officers and clerical staff to speak up and say what is on their mind. The aim of the exercise is to get a better understanding of employee morale, satisfaction, and overall employee engagement.

Survey goals

The employee engagement survey, 'Abhivyakti' (expression), comes 21 months after the merger of the five associate banks -- State Bank of Bikaner & Jaipur, State Bank of Mysore, State Bank of Travancore, State Bank of Patiala, State Bank of Hyderabad; and Bharatiya Mahila Bank -- with SBI, India's largest Bank.

The survey has twin goals -- “Be The Bank Of Choice For a Transforming India” and "achieve greater heights globally." It is being launched at a time when private sector banks and non-banking finance companies are nibbling away at public sector banks' market share and increased use of technology in banking may require reorientation of the workforce.

Post-merger, SBI's total workforce jumped to 2,64,041 as at March-end 2018 against 2,09,567 as at March-end 2017. As at March-end 2018, the officer and clerical staff strength stood at 1,07,077 and 1,10,348, respectively. The number of employees in the 'subordinate staff & others' category stood at 46,616.

"In our constant endeavour to move to the next phase of the bank's growth...it is our people who will be the differentiators...Your opinions are important for making State Bank of India a better bank and this survey is your opportunity to express those opinions," said Rajnish Kumar, Chairman of India's largest bank, in a communication to employees.

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Kumar wants employees to be clear on the bank’s strategy and direction. He observed that the bank will succeed if employees are committed and willing to contribute their maximum effort.

"The greater our engagement, the higher the performance of the bank and the individual...I sincerely urge you all to participate in this survey and provide your sincere responses, which will be treated with utmost confidentiality. Please note that we value your opinion and your response will be kept confidential," said Kumar.

The survey results would serve three purposes: to get employees perception and feedback on different HR policies, work culture, working atmosphere, support system and managerial control, leadership quality, training & development; to understand the effectiveness of various employee reward and recognition programmes/ incentive schemes and other employee welfare measures; and to understand the effectiveness of manpower planning and transfer processes, employee grievance redressal mechanism.

The survey will be open to all clerical staff and officers. The SBI chief is hoping to get 100 per cent participation in the survey, in order to ensure that the desired benefit is derived.

Kumar exhorted employees: "This is your bank and we want to hear from each one of you! You will receive further information and detailing on the process, guidelines and the timelines of the survey shortly. Your voice matters to us! Go ahead and voice your opinion!"

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Published on December 28, 2018
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