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Business Process Outsourcing (BPO) movement in smaller towns are set to get a fillip with the Electronics and Information Technology Ministry (MeitY) deciding to list the BPO service offerings in the Government eMarketplace (GEM) portal.
"I have asked my department to list the BPO in GeM portal. This will help BPOs in smaller towns", Ravi Shankar Prasad, Union IT and Law Minister told reporters here.
Listing of BPO services in GEM portal in the coming days will help smaller BPO units to aspire for contracts from Government departments, official sources said. Currently, most BPO units in smaller towns are not able to get Government contracts.
Prasad also said that MeitY was also working on different BPO models including allowing people to work out of their homes for providing such services.
Asserting that digital inclusion is working on the ground and now integrating with Digital India, Prasad said that Government schemes such as BPO Promotion Scheme and Common Service Centres have helped create digital inclusion and equitable growth.
Prasad has also directed his Ministry (MeitY) to develop a portal on India’s BPO operations—their locations, professionalism and skills on offer—for people in India and abroad.
Reeling out data on the BPO promotion scheme, which has been in operation for the last few years, Prasad said that after four rounds of open bidding process, 18,160 seats have been allocated to 109 units of 87 companies distributed across 60 locations of 19 states and Union Territories.
Out of these, 76 units have started operation on 13,480 seats distributed across 48 locations of 17 States and Union Territories. It has already created an initial employment for 10,297 persons, Prasad said.
After 5th round of bidding that closed on November 4, 68 companies submitted bids for 17,000 seats which are currently under evaluation. Approximately, an additional 14,000 seats have been finalised and are being awarded. This will take the total number of allocated seats to 35,160.
srivats.kr@thehindu.co.in
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