With IndiGo e-pass, go directly to airport security gates

PRIYANKA PANI amp ADITH CHARLIE Mumbai | Updated on March 12, 2018

Boarding an IndiGo flight is set to become less time consuming.

IndiGo has become the first carrier in the country that will allow passengers to directly go to the airport security gates if they have an electronic boarding pass or e-pass, it is reliably learned.

The passenger will have to take a print out of the e-pass, which will be delivered to the registered email addresss 48 hours before the scheduled departure.

The e-pass will contain the same information as traditional passes, including the name, seat number, flight number and gate number.

It will be scanned by an electronic reader at the departure gate itself. However, this facility is only available on domestic routes.

By opting for ‘advance boarding card’, passengers can save time as they don’t have to stand in the queue at the airport check-in counter, a spokesperson for IndiGo, said.

A formal announcement is expected soon. Passengers can drop their check-in luggage at designated points within the airport before embarking for security checks, an agent from IndiGo’s contact centre, said.

Mobile boarding passes

Travel industry sources said the facility could soon be extended to mobile boarding passes accessible through smartphones.

IndiGo, the country’s most-profitable airline, has been betting big on its mobile application for the last few quarters.

Neelu Singh, COO,, expects IndiGo to benefit from what she terms the ‘first mover’ advantage, as this is the first-of-its-kind service to be launched in India.

“As competition within the airline space intensifies with new players jumping in, every airline is now compelled to offer a lot more than just money-saving schemes. And the convenience factor has always been a major pull for leisure as well as business travellers. Other low-cost carriers are likely to introduce similar value-added services soon,” Singh said.

To cut costs

From IndiGo’s perspective, the move will help the airline cut costs, as it would need fewer people to man the check-in counters, analysts said.

Published on July 08, 2014

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