With IndiGo e-pass, go directly to airport security gates

PRIYANKA PANI amp ADITH CHARLIE Mumbai | Updated on March 12, 2018 Published on July 08, 2014

Boarding an IndiGo flight is set to become less time consuming.

IndiGo has become the first carrier in the country that will allow passengers to directly go to the airport security gates if they have an electronic boarding pass or e-pass, it is reliably learned.

The passenger will have to take a print out of the e-pass, which will be delivered to the registered email addresss 48 hours before the scheduled departure.

The e-pass will contain the same information as traditional passes, including the name, seat number, flight number and gate number.

It will be scanned by an electronic reader at the departure gate itself. However, this facility is only available on domestic routes.

By opting for ‘advance boarding card’, passengers can save time as they don’t have to stand in the queue at the airport check-in counter, a spokesperson for IndiGo, said.

A formal announcement is expected soon. Passengers can drop their check-in luggage at designated points within the airport before embarking for security checks, an agent from IndiGo’s contact centre, said.

Mobile boarding passes

Travel industry sources said the facility could soon be extended to mobile boarding passes accessible through smartphones.

IndiGo, the country’s most-profitable airline, has been betting big on its mobile application for the last few quarters.

Neelu Singh, COO,, expects IndiGo to benefit from what she terms the ‘first mover’ advantage, as this is the first-of-its-kind service to be launched in India.

“As competition within the airline space intensifies with new players jumping in, every airline is now compelled to offer a lot more than just money-saving schemes. And the convenience factor has always been a major pull for leisure as well as business travellers. Other low-cost carriers are likely to introduce similar value-added services soon,” Singh said.

To cut costs

From IndiGo’s perspective, the move will help the airline cut costs, as it would need fewer people to man the check-in counters, analysts said.

Published on July 08, 2014

A letter from the Editor

Dear Readers,

The coronavirus crisis has changed the world completely in the last few months. All of us have been locked into our homes, economic activity has come to a near standstill. Everyone has been impacted.

Including your favourite business and financial newspaper. Our printing and distribution chains have been severely disrupted across the country, leaving readers without access to newspapers. Newspaper delivery agents have also been unable to service their customers because of multiple restrictions.

In these difficult times, we, at BusinessLine have been working continuously every day so that you are informed about all the developments – whether on the pandemic, on policy responses, or the impact on the world of business and finance. Our team has been working round the clock to keep track of developments so that you – the reader – gets accurate information and actionable insights so that you can protect your jobs, businesses, finances and investments.

We are trying our best to ensure the newspaper reaches your hands every day. We have also ensured that even if your paper is not delivered, you can access BusinessLine in the e-paper format – just as it appears in print. Our website and apps too, are updated every minute, so that you can access the information you want anywhere, anytime.

But all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all our entire revenue stream. Sustaining our quality journalism has become extremely challenging. That we have managed so far is thanks to your support. I thank all our subscribers – print and digital – for your support.

I appeal to all or readers to help us navigate these challenging times and help sustain one of the truly independent and credible voices in the world of Indian journalism. Doing so is easy. You can help us enormously simply by subscribing to our digital or e-paper editions. We offer several affordable subscription plans for our website, which includes Portfolio, our investment advisory section that offers rich investment advice from our highly qualified, in-house Research Bureau, the only such team in the Indian newspaper industry.

A little help from you can make a huge difference to the cause of quality journalism!

Support Quality Journalism
This article is closed for comments.
Please Email the Editor
You have read 1 out of 3 free articles for this week. For full access, please subscribe and get unlimited access to all sections.