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Carlson-Rezidor Hotel Group owned Radisson Hotels is focusing on enhancing the guest experience for tech-savvy customers. Its new app called iConcierge will use mobile, location-based technology to deliver hotel services and amenities. “A major component of the programme is the check-in choice kiosk, which allows guests to bypass the front desk by obtaining their keys from a kiosk located in the lobby,” it said in a statement.
Guests can enter their credit card information online and check in within 24 hours in advance of their stay. They will then be given a confirmation email containing a bar code unique to their reservation. When the guests arrive at the property, they scan the bar code into the kiosk and receive their room keys.
The company said that the app, which has 12 groups of customer service options, can be used in lieu of the in-room customer service directory. Guests can request housekeeping services, order room service, book a spa appointment, by simply clicking a button.
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