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Arun Shrivastava, Managing Director and Chief Executive Officer of Syndicate Bank, opened the bank’s national processing centre in Manipal on Tuesday.
This centre is part of the business process re-engineering (BPR) pillar of ‘Project Ananya’.
(‘Project Ananya’, which is a transformation programme initiated by the bank, has four pillars. They are: BPR, digital banking, sales and CRM, and HR development.)
KT Rai, General Manager of the bank, who is in charge of ‘Project Ananya’, said that this digitally enabled processing centre will cater to a number of processes for branches across India.
He said that the opening of account is already being shifted from branches to this centre with the use of technology. This helps in increased efficiency and standardisation. With this, the branches can become more sales-focused, he said.
Other processes will be introduced over the next few months, Rai added.
Shrivastava also inaugurated the launch of ‘Project Ananya’ at two branches – in Manipal and Udupi – on the occasion.
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