The move to recall Rs 7000 crore loans of Kingfisher would not only set our banking system in order and health, but also send the correct signals to those who milk the ‘cows’ called public sector banks. When ordinary citizens are harassed, notices are slapped and midnight knocks are made to recover even a few thousand rupees.

Finance Ministers, one after another, found fault with the bankers, but no one had the courage to net the big fish. Each citizen has the right to demand money from Kingfisher, because the citizens are stakeholders in banks.

S. A. Srinivasa Sarma

Hyderabad

TPA travails

I welcome the court's decision on settlement of health insurance claims by the insurers, instead of the present practice of settlement through outsourced third-party administrators (Business Line, February 14).

In fact I, a senior citizen, had a bitter experience with one of the public sector insurance companies and its TPA.

The insurance company officials could not even direct me to the right TPA. Within two years, it changed three hands and I was misdirected to one TPA who accepted and kept the claim for three weeks.

The papers were returned as, ‘‘does not relate to them’’ without even a regret for delay. I was then directed to another TPA. Surprisingly, the address of TPA provided by the insurance company in the policy was wrong and I made a search through Google and finally submitted my claim.

My e-mail complaint to the customer service department of the insurance company, sent two weeks ago, about the TPA has not been acknowledged.

L. Rangarajan

Chennai

(This article was published on February 14, 2013)
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