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After ‘Koffee with Karan’, it is time for ‘Coffee with Customer’. No, it is not a television show but an event at a Canara Bank branch near you.
Canara Bank Officers’ Association (CBOA) is planning to celebrate its founder’s day with such an initiative on November 18 and 19.
GV Manimaran, General Secretary of CBOA, told BusinessLine that the aim is to share the knowledge and experience of the customers with members of the association, and seek advice and support from them on various matters pertaining to the banking industry.
In return, the CBOA members will promise better service to customers.
Manimaran said that while the Centre is setting preconditions to infuse fresh capital as a part of the turnaround plan in 11 public sector banks (PSBs), trade unions, on their part, are also pursuing their mission to ‘save’ their banks.
Stating that the customers and their satisfaction are the keys to success of any business, he said officers’ organisations must take the lead in turning around their respective banks by promising good service.
In this regard, CBOA has decided to celebrate the bank’s founder’s day by organising ‘Coffee with Customer’ events at the branch level.
On November 18, CBOA will invite customers to the branches across the country. It will seek their suggestions during the informal chat over coffee and snacks. On November 19, a more elaborate meeting with customers will be organised in the 21 circle headquarters in the country. TN Manoharan, Chairman of the bank, will participate in the programme in Chennai on November 19.
“We are planning to seek customers’ choice, preferences and suggestions and we will promise to extend good customer service in the presence of our Chairman so as to retain our esteemed customers with our ‘mother bank’ and also towards our principal goal of retaining public sector status to our banks,” Manimaran said.
With more than 6,000 branches, Canara Bank has around nine crore customers. He said 96 per cent of the 29,000 officers of the bank are CBOA members.
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