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TREND

When employees call the shots

Amrita Nair-Ghaswalla

Businesses need to work harder to stand out in an employee-driven job market »
SKILL DEVELOPMENT

Towards demand-driven training

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Vishal Gupta, Charanya Raman

Vocational education should involve industry »
RESILIENCE

How not to get singed during lay-offs

C Mahalingam

Employees with expertise are retained. Mastery, rather than dabbling at the periphery of what you do, is the key »
HUMAN RESOURCE

Combating resume fraud

Rajkamal Rao

Employment gaps, exaggerated job titles and salary raise the red flags »

Executive summary

GROWTH OUTLOOK Optimism, Made in India
Indian CEOs are more conf... »
Hiring

Big brother is screening you

HIRINGBig brother is screening you!With more employers routinely doing background checks, a report by First Advantage which analysed discrepancies thrown up by such screenings... »
Hiring

Selecting the right candidate

Balakrishna Pisupati

Building a team or an institution requires both courtesy and common sense »
HUMAN RESOURCE

Investing in leadership pays off

A survey of 1,260 plus companies by BCG shows that companies with strong leadership and talent management practices increase their revenue 2.2 times faster and their profit 1.5 times f... »
MANAGEMENT

There are mostly bosses, no leaders

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Sridhar Ganesh

Can there be two sets of managers in this world, bosses and leaders? It felt a bit flawed to me; after all, aren’t all bosses supposed to be leaders? Can there really be a divide? But, intuiti... »

Executive Summary

Customer management

Forget the app, get people!

The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE's Global Customer Experience Survey... »
VIEWPOINT

Making peace with the present

Ajoy Chawla

Transient experiences matter more than milestones »
PRACTICES

Giving negative feedback

Ruchira Karnik

When you are done with playing the critic’s role, evolve to that of a coach »
INFORMATION TECHNOLOGY

Essentials for a software-defined workplace

Girish Gupta

Such an environment brings great value to the organisation and its employees »
PERSPECTIVE

The customer is king. Really?

S Sriram   

Business leaders and CEOs always held that customer is king. Peter Drucker, the ultimate guru of management, emphatically stated, ‘The purpose of a business is to create and keep a customer.’ <... »

‘Technology will be the major disruptor for India Inc’

Noshir Kaka, Managing Director, India, of McKinsey & Company,

Vinay Kamath

The keynote speaker at the recent annual convocation of the Madras Management Association, Noshir Kaka, the lanky Managing Director, India, of McKinsey & Company, reeled out a spate of stat... »

PERSPECTIVE

How to build a dream career

Meera Siva

Lessons from the life of Kal Raman »
INTERNET OF THINGS

Prevailing in a world of disruptive innovation

Sanjay Modi

New technologies could either create a whole new market or transform the delivery of a product/service »

Putting the human aspect of the employee first is in the larger interest of companies »

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