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Bengaluru-based Artificial Intelligence (AI) platform for hospitality industry Trilyo has raised $250,000 (Rs 1.62 crore) funding from startup Buddy, Pulse Venture Capital and others.
Trilyo, a B2B hospitality industry SaaS company that offers AI-driven voice chat-based solutions for providing next-generation customer experience, will utilise this funding primarily to scale up operations in India and South East Asia.
With this funding, Trilyo will focus on the bigger picture in hotel industry. “We are creating the next level of customer experience in hotels. Our voice-based concierge service, using Amazon Echo, is the first in hotels. Millennial business travellers expect luxury that is lean and smart, and that is where we are helping hotels turn intelligent and technology savvy,” said Abhishek, CEO, Trilyo.
Hospitality is a $550 billion+ industry and is growing at a CAGR of around 10 per cent. While hotels are already fighting a battle, a personalised guest experience is expected to create a long-term loyalty, he added.
The wave of mobile apps in the last 10 years is now being replaced by AI-based virtual assistant to act as a travel companion, said Amit Singal, co-founder of startup Buddy.
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