Two new features from VoIP service provider CallHippo

Our Bureau Bengaluru | Updated on January 10, 2020 Published on January 10, 2020

GlobalConnect, Last Called By are aimed at customer-support agents

CallHippo, an on-demand Voice-over-Internet Protocol (VoIP) service provider, has launched two features — GlobalConnect and Last Called By.

GlobalConnect is a tool for businesses with customers all around the world, said a company press statement. Using this tool, sales team members can hover on any number; it not only tells them if the number is valid or not but also shows the local time where the number is in use. This helps them decide whether to make the call or not.

The Last Called By feature helps customer-support teams with multiple agents. When an agent calls a number, the feature shows him/her which agent had dialled the number the previous time. This helps to communicate better with the customer and understand the reference.

CallHippo allows start-ups and businesses to buy instant local support numbers from over 50 countries around the world, the statement said. With its easy-to-use interface and robust backend architecture, any business can set up its call centre in less than three minutes, it added.

CallHippo, established in 2017, implements cloud computing in the world of telephony. The platform allows the deployment of a flexible telephony network wherever an internet connection is available. The aim is to replace desktop phones with softphones, eliminating the complexity of setting up a support centre, said the company’s founder, Ankit Dudhwewala.

Published on January 10, 2020

A letter from the Editor

Dear Readers,

The coronavirus crisis has changed the world completely in the last few months. All of us have been locked into our homes, economic activity has come to a near standstill. Everyone has been impacted.

Including your favourite business and financial newspaper. Our printing and distribution chains have been severely disrupted across the country, leaving readers without access to newspapers. Newspaper delivery agents have also been unable to service their customers because of multiple restrictions.

In these difficult times, we, at BusinessLine have been working continuously every day so that you are informed about all the developments – whether on the pandemic, on policy responses, or the impact on the world of business and finance. Our team has been working round the clock to keep track of developments so that you – the reader – gets accurate information and actionable insights so that you can protect your jobs, businesses, finances and investments.

We are trying our best to ensure the newspaper reaches your hands every day. We have also ensured that even if your paper is not delivered, you can access BusinessLine in the e-paper format – just as it appears in print. Our website and apps too, are updated every minute, so that you can access the information you want anywhere, anytime.

But all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all our entire revenue stream. Sustaining our quality journalism has become extremely challenging. That we have managed so far is thanks to your support. I thank all our subscribers – print and digital – for your support.

I appeal to all or readers to help us navigate these challenging times and help sustain one of the truly independent and credible voices in the world of Indian journalism. Doing so is easy. You can help us enormously simply by subscribing to our digital or e-paper editions. We offer several affordable subscription plans for our website, which includes Portfolio, our investment advisory section that offers rich investment advice from our highly qualified, in-house Research Bureau, the only such team in the Indian newspaper industry.

A little help from you can make a huge difference to the cause of quality journalism!

Support Quality Journalism
This article is closed for comments.
Please Email the Editor
You have read 1 out of 3 free articles for this week. For full access, please subscribe and get unlimited access to all sections.