Indian Institute of Job Training, a vocational training company, today embarked upon an initiative that could make autorickshaw commuting in Bangalore city a more pleasant one.

IIJT, in association with the Bangalore City Traffic Police Department, organised the first of a series of soft skills training sessions for auto drivers on etiquette, communication tips, body mannerisms and customer management.

The session, flagged off by Mr M. A. Saleem, Additional Commissioner of Police, Traffic and Security, would train 40 drivers who volunteered for the programme.

“Training is one of the best ways to bring in a change. We are happy that private players are joining hands in uplifting the image of auto drivers,” he said.

The interactive training module was conducted in Kannada with a mix of videos and role plays to help them understand the expectations of commuters and how the relationship with them is not just transactional but also experiential.

Speaking at the session, Mr Shajan Samuel, Divisional Head, IIJT, said, “Auto rickshaws are an integral means of transportation in Bangalore. As people have expectations while travelling in a bus or plane, they also have certain basic expectations from auto rickshaw commutation. Unfortunately those expectations have been belied for many years. The image of the city also revolves around how we treat our passengers.”

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