Soon, passengers on board trains can lodge complain through a mobile app and it will be registered as ‘Zero FIR and immediately investigated by the RPF, a senior official of the force has said.
A pilot project under which complains of harassment, theft, crime against women can be lodged through a mobile application is already ongoing in Madhya Pradesh which will be replicated across the country soon. “The passenger now need not wait for the next station to lodge a complaint. They will be able to complain through the mobile app and the RPF will reach to help them,” said RPF DG Arun Kumar. The complain will be treated as ‘Zero FIR’ and investigation will begin immidiately, he said.
Zero-FIR means that a FIR can be filed in any police station (ie: irrespective of place of incident/jurisdiction) and the same can be later transferred to the appropriate police station.
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