A Hyderabad-based start-up has developed a chatbot to help women who are in low spirits or feeling lonely. This works on Facebook Messenger.
“It’s a virtual boyfriend. Users can post any query to the bot and it will come out with an answer.
“We are fine-tuning the bot and have opened it for a few people to test its efficacy.
“We are going to launch it in a week,” Aditya Gupta, founder of iGenero, told BusinessLine .
He said the bot will learn as the number of interactions go up. It has the ability to learn and better its answers as it gets more queries.
The start-up is building the bot to showcase to clients its abilities to offer intelligent customer-engagement services.Customer relationship
“We are building bots that can talk to the CRM (Customer Relationship Management) systems of companies. We will use the Virtual Boyfriend bot to showcase the potential of our products,” he said.
The digital marketing solutions firm, which has about 50 employees, will be adding 25 more in 2017-18.
The firm targets to close the financial year with a turnover of ₹6-10 crore.
At present, firms are not in a position to take queries over traditional call centres. The technology can take care of some queries.
It can minimise the human interface by channelising the queries to the relevant departments, he said.