Info-tech

Snapdeal to waive seller charges for COD orders returned after demonetisation

Priya sundarajan | | Updated on: Jan 15, 2018

Snapdeal

Snapdeal, India’s largest marketplace, said on Tuesday it will bear logistics and packaging cost of Cash on Delivery (CoD) orders valued at Rs 500 and above which have been returned by users in the week following the demonetisation (9-15th November, 2016).

In its communication to sellers, it has informed them that any such charges, which are in normal course, borne by the seller, will be paid for by Snapdeal.

This move follows a string of measures taken by Snapdeal in recent weeks to help both the users and sellers manage in a situation of reduced availability of currency notes.

Immediately after the currency ban, Snapdeal rolled out Wallet on Delivery, where users could pay on the FreeCharge wallet upon delivery. The firm also sent card swipe machines to users, so that they could pay on their cards in the absence of currency notes.

Users were also given the option to delay acceptance of their CoD orders by a few days till they could arrange the required currency for the payment. Those who tendered the payment with Rs 2000 notes were offered the option to receive the change back in their FreeCharge wallets.

On 9th November, Snapdeal had brought down the CoD limit for new orders to Rs 2000. The limit was removed from November 17 as more currency notes became available to the users.

rajesh.kurup@thehindu.co.in

Published on November 29, 2016
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