Kotak Mahindra Bank’s technical servers experienced disruptions on Monday, with several customers taking to social media to complain about issues with payments or transactions on the mobile app, ATMs and net banking.

In response, the bank issued a statement saying that it is working to resolve the issue as soon as possible.

“We regret to inform that our technical servers are currently experiencing intermittent slowness. We are working diligently to resolve the issue and restore services as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding,” it said.

Several customers of the bank were unable to use the bank’s services since early morning, reportedly due to an outage in the bank’s core server, thus impacting several lines of business.

Customers reported being unable to withdraw cash from ATMs and bank branches, failures in online and card transactions, and delayed or stuck mobile services and UPI payments.

The private sector lender, through its own handle @KotakBankLtd and its customer service handle @KotakCares, responded to account holders on ‘X’ (formerly Twitter) saying that the issue is expected to be resolved “shortly”.

“Hello, Apologies for the inconvenience. We’re aware of issues affecting our mobile banking app for some customers. Our tech team is urgently addressing the situation, and we expect a resolution shortly. Thank you for your patience,” the bank said.

Later in the day, in an email to users, Kotak Bank said that its systems are undergoing scheduled maintenance on April 16, 2024, Tuesday, between 01:00 AM and 04:00 AM IST.

“Kindly note that select Credit Card services on Mobile Banking will be unavailable during this time,” the bank said, adding that customers will be unable to perform tasks such as card upgrades, limit modifications, and loans on credit cards. However, they can continue to transact or spend on your card.

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