News

CCI dismisses abuse of dominance complaint against Swiggy

Our Bureau New Delhi | Updated on June 22, 2020

The main allegation before CCI, was that Swiggy is charging higher menu prices than those charged by its partner restaurants for walk-in customers   -  BUSINESS LINE

The Competition Commission of India (CCI) has dismissed allegations of abuse of dominance against Bundl Technologies Ltd, popularly known as Swiggy.

The competition watchdog ruled that it is satisfied with Swiggy’s submission that it has no role to play in the pricing of the products offered by partner restaurants on its platform.

The main allegation of the two advocates — Prachi Agarwal and Tushar Sharma — as informants before CCI, was that Swiggy is charging higher menu prices than those charged by its partner restaurants for walk-in customers, without the knowledge of the customers, due to which those ordering food online via Swiggy’s app/website end up paying higher prices.

Stating that it may not be germane to define a precise relevant market and conduct further analysis, and on noting that as and when Swiggy has received complaints pertaining to price differentials from its customers, it has taken up the matter with the concerned partner restaurant, the CCI said: “This indicates that allegations against Swiggy do not appear to be substantiated in the present case.”

However, the CCI has directed Swiggy to make sufficient disclosures on its platform that it is not involved in fixing the prices of the products/menus of the restaurants on its platform, so as to allay misgivings in the minds of any stakeholders, including consumers.

Published on June 22, 2020

Follow us on Telegram, Facebook, Twitter, Instagram, YouTube and Linkedin. You can also download our Android App or IOS App.

This article is closed for comments.
Please Email the Editor