Festival season has resulted in an uptick in hiring in customer service and logistics sectors in September, a new survey by jobs portal Monster said.

“Online recruitment activity in September registered a year-on-year growth of 10 per cent. A month prior to the festive season hustle, the BPO sector (up 49 per cent) along with the logistics industry (up by 32 per cent) and customer service professionals (up 66 per cent) witnessed a rise in online hiring,” according to the Monster Employment Index

However, the education sector (up by 67 per cent) has maintained a lead in the past few months, over other monitored industries, it added.

Sanjay Modi, Managing Director, Monster.com, APAC & Middle-East said, “Gearing up to support the demand expected from the festive season upsurge, the e-commerce sector has equipped itself with short-term workforce to strengthen its delivery mechanism as well as handling of customer service queries.”

In the travel and tourism sector, online recruitment has declined by eight per cent year-on-year for the first time since December 2013, Modi said, adding that this can be attributed to lack of initiatives to promote Indian tourism in the overseas markets; further compounded by factors such as safety of travellers and the outbreak of diseases such as dengue and chikungunya.

Two key industries — Production & Manufacturing and IT — continue to remain in the slump despite of rigorous government campaigns such as Digital India and Make in India, the survey stated.

CITY-WISE DATA

Jaipur (up 30 per cent) followed by Ahmedabad (up 29 per cent) and Kolkata (up 28 per cent) registered the steepest growth in year-on-year recruitment activity.

“The annual growth momentum saw maximum advancement in the Delhi-NCR region; up 11 points from 15 per cent in August 2016 to 26 per cent in September 2016. Delhi-NCR is also the only major city to have ranked among the top five in the year-on-year growth chart,” it added.

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