February 12, 2012
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Customer service, the most important weapon
“Whenever we have a problem, we never accept either/or thinking. We try to figure out a solution that gets both things. You can invent your way out of any box if you believe that you can.”
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February 11, 2012
The horizon vocabulary
Corporate short-termism is negatively associated with the extent to which long-term investors hold a firm's stock, report Francois Brochet, Maria Loumioti and George Serafeim of Harvard Bu...
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February 5, 2012
Effectiveness of tax amnesty
Repeated use of voluntary disclosure initiatives may result in diminishing returns, opines Leandra Lederman in a paper titled, ‘The use of voluntary disclosure initiatives in the battle...
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February 5, 2012
From CFO to CEO
There are ‘8 ways' to move from CFO to CEO, and what tops the list is to focus on the opportunity, says Peter Bartram in www.fm-magazine.com. “An ambitious CFO should consciously se...
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February 5, 2012
Say ‘No' to stay focussed
If you can say ‘yes' to rewinding to the past, here is Inside Steve's Brain: Business lessons from Steve Jobs, the man who saved Apple by Leander Kahney, which distils the principles that gu...
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February 5, 2012
The internet goldmine
Ever heard of an Internet application that allows you to monitor the status of washers and dryers in connected laundry rooms? Well, that is what LaundryView.com promised to do, as Marc Ostro...
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January 29, 2012
Secrecy can be expensive
A research paper that can keep you awake is ‘Accounting for Secrets' by Mark Harrison of University of Warwick (www.ssrn.com). “The Soviet state counted people, resources – a...
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January 29, 2012
Meaning of ‘education'
Educational institution, for the purpose of tax exemption, would not mean only institutions recognised by any university or board but also any institution engaged in systematic imparting o...
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January 29, 2012
Illusions of expert forecasts
You would expect those who predict the future to be right in their forecasts but the simple observation of Daniel Kahneman is that they make many errors, not because the world is unpredictable, bu...
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January 29, 2012
Strategies of successful brands
In 1992, a research firm gave a market report to Bharti Airtel. Talking about it in a media interview, in 2000, Sunil Mittal reminisced that the report had spoken of a market for 5,000 cellular pho...
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