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Self-refuelling petrol pumps have become a reality in India. Indian Oil Corporation introduced the concept in its dealer-owned retail outlet in Delhi.
The self-dispensing system is quite popular at the fuel stations abroad and is expected to generate lot of interest, especially among the youth, the company said.
Under the concept, customers shall be provided the option of refuelling their vehicle either through the pre-loaded automation tags or the manual option by feeding the quantity to be dispensed by the dispensing unit, the company said.
To begin with, for the convenience of the customer an attendant will be available at the bay for assistance and to educate the customer on refuelling system, nozzle handling and collection of the automation bill. The attendant will also collect the payment, according to the company.
The customer, however, can choose between the conventional way of service and self-service option.
Once the concept stabilises, there will be more service options to the customers, the company said. Besides, new machines will be used for the purpose, which will allow the customer to pay for their fuel using credit card facility.
In times of volatility in fuel prices, such services offer definite assurance to the customer on the quantity of fuel dispensed, an official said.
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