Computers & Laptops

Dell moving global service-delivery capabilities to India, says CFO Sweet

Thomas K Thomas New Delhi | Updated on March 12, 2018

Tom Sweet

50% of global services needs will be met here by year-end

Technology company Dell is increasingly shifting its global service-delivery capabilities to India. The company’s Indian centres will handle nearly 50 per cent of its global requirements by the year-end.

“We are rapidly moving our delivery and technical capabilities to India, from where we are servicing our global customers, be it helping desk services or application development,” Tom Sweet, Chief Financial Officer, Dell, told Business Line. “We are building our global leadership in India to help in the transformation of our global delivery business.”

Recently, Dell had appointed former MphasiS Executive Vice-President Ganesh Murthy as Vice-President and Chief Financial Officer of Dell Services.

Sweet said the talent pool available in India is prompting Dell to scale up its presence in the country.

“India is a hub for Dell’s services business and it will only get bigger,” he said, adding that the investment in research and development capabilities is also being scaled up.

Sweet said that after privatisation, Dell has been able to move faster on investment decisions, including scaling up India operations. “We are extremely happy with the progress we are making in India. The business is growing in double digits, we are now No. 1 in PC (personal computer) sales. We are optimistic about our future in India.”

New strategy

India is among the top five markets in terms of revenue for the Texas-headquartered Dell.

The company has recently rolled out a new sales strategy aimed at getting a larger market share. To offer cost-effective products to Indian customers, Dell is also bringing customised products for the domestic market.

Dell also has a manufacturing facility in Chennai. Sweet said the company would scale it up if there is enough growth in the Indian market. “It will also depend on Government policies that support manufacturing and exports.”

Published on July 16, 2014

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