As the number of Covid-19 cases in India surges, the IT industry’s apex body Nasscom has sought easing of regulatory restrictions for a month to enable Work From Home (WFH) for the sector.

Under the prevailing other service providers (OSP) regime, IT and ITeS firms require multiple levels of compliance -- ranging from technical to high-security deposits -- for WFH. This the main impediment before the WFH culture in the country.

The Covid-19 outbreak in India has forced the industry to look at ensuring business continuity. Industry players have also echoed a similar sentiment and believe that there must be cognisance in providing WFH to employees under the OSP regime, Nasscom said in a letter to Telecom Minister Ravi Shankar Prasad.

Indian IT-ITeS companies are evaluating several options to ensure business remains up and running and one such option is to offer WFH to their employees to minimise any threat to people and business. Today, it is possible for employees to work from anywhere in the world, while remaining within the ambit of organisational information and data access protocols, and organisational security practices, the letter written by Nasscom President Debjani Ghosh said.

Accordingly, keeping in mind the current situation and in the interest of public health and the safety of people employed in the technology industry, Nasscom has sought urgent intervention to waive requirements pertaining to WFH under the OSP regime for one month, as an “interim emergency measure”.

The move is important as despite the availability of technology, companies under the OSP regime continue to struggle in operationalising WFH for their employees due to the “onerous” compliance and technical requirements under the prevailing regime. These include setting up Provider Provisioned Virtual Private Networks (PPVPN) connectivity, sharing pre-defined locations of extended agents (employees) and providing “high” monetary security deposits among others.

Last year, licensor Telecom Regulatory Authority of India (TRAI) had conducted extensive consultation on an other service providers regime and recommended the need to remove restrictions. However, DoT is yet to take these into consideration, it said.

“At a time when the world is looking for the cure of Covid-19, it is essential for technology companies to be able to support global efforts by ensuring adequate uptime, and thereby support initiatives that have the potential for saving thousands of lives around the world,” the letter added.

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