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The mobile phone/tablet market is booming. We seem to have more electronics stores than grocery shops, but if you have attempted to buy a lesser-known mobile phone or a tablet, you are sure to get drained out by the time you complete the transaction.
A few days ago, a phone call to one of the top mobile phone resellers went like this:
“Do you have the Xoom tablet?”
“What tablet, Sir?”
“Motorola Xoom.”
“Xoom?”
“Yes.”
There was a pause.
“We don't have it now. If you order, we can get it for you.”
“How long will it take?”
“We will try to get it as early as possible. Maybe in two days?”
“Ok. What's the price?”
“What was the name of the tablet, Sir?”
Basically, this guy spoke to me without even knowing what the product was!
Recently, a friend went hunting for the Dell Venue Pro. He was told Dell didn't make phones. The salesman told him that all phones with the Dell logo were fake Korean phones. Shocked, my friend hurriedly left the store.
I know another dealer who always tries to hawk ‘HDFC' phones. What he really means is HTC. With him, it's risky to just ask for phones by their name. It is safer to write down the model name and give it to him.
It's easy to get fooled by salesmen - either due to their ignorance or yours. One way to avoid this situation is to decide on the product you want beforehand and check its availability. If one retailer doesn't have it, others are likely to have stock. And think twice before you fall for a salesperson's ‘suggestions'.
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