Comments
Wipro will implement a next generation customer helpdesk management solution, powered by its artificial intelligence (AI) platform - Wipro HOLMES for Nexenta, a company that provides open source-driven storage.
This solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies, instead of manual tickets, according to a company statement. Further, it will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts.
"This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity," said K.R. Sanjiv, Chief Technology Officer, Wipro.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.