Zoho Corporation, the Chennai-headquartered global technology company, on Thursday launched new tools for Zoho Desk, the company’s flagship customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations.

New capabilities include Blended Conversations — a seamless combination of human-driven and bot-powered conversational service experiences — as well as several refinements to the user interface to make it simpler, faster, and more accessible to users with a wide spectrum of different needs.

These additions enable customer service agents to improve engagement and deliver higher-value customer experiences.

Zoho Desk, launched in 2016, was built at the company’s rural office in Tenkasi. The platform has achieved CAGR of 57 per cent in India and 45 per cent globally in terms of revenue over the past five years, and now serves over 1 lakh businesses around the world, says a release.

Pricing for the comprehensive platform starts at ₹800 per user, billed annually. Zoho Desk’s Express Edition is available at ₹400 per user, billed annually, the release said.