Comments
Coforge Ltd has launched a generative AI-based autonomous self-service solution called Coforge Orion. According to the company’s statement, the platform automates outbound and inbound calls, engages customers, and provides responses to inquiries, and autonomously takes necessary actions, exceeding the capabilities of traditional automation.
Vic Gupta, Executive Vice President, Coforge, said, “Coforge Orion is a sophisticated and enterprise-grade AI platform built for bi-directional human-like conversations to support sales, marketing, and customer service. It can make automated outbound calls to prospects by dynamically generating voice conversations using large language models, and can handle inbound inquiries using generative AI capabilities of speech-to-text and text-to-speech.”
Shares of Coforge traded at ₹6,318.80 on the NSE, down by 0.07 per cent as of 1.38 pm.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.