Dr Bala believed there were customers and 'kashtam'ers: Suresh Ramanathan

Gitanjali Diwakar | Updated on September 30, 2021

The Founder and Dean Emeritus of Chennai's Great Lakes Institute of Management, Bala V Balachandran, passed away on Monday at the age of 84. The Dean of the institute, Suresh Ramanathan, reminisces a few moments with the management guru, whose ideas had helped shaped businesses globally.

Published on September 30, 2021

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