The Hindu Business Line : `BPO cos offer better work environment'

CREATING JOB AVENUES: (From left): Mr P. Surya Prakash Rao, Group Vice-President- HR, CCS Group, Mr Mahesh Venkatramani, Head-Technology Enablement and Senior Technical Architect, Covansys Technologies, Ms Padma Shankar, Principal, Anna Adarsh College for Women, and Ms Leji Aleyamma George, Co-ordinator, Soft Skills Club.

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Chennai March 1 "If you need a job, and you have the right attitude, aptitude and willingness to work hard, BPO gives you a wonderful opportunity. Any college degree is enough. Indian BPO companies offer better work environment than those in any other country," Mr P. Surya Prakash Rao, Group Vice-President- HR, CCS Group, told the students of Anna Adarsh College for Women in an event organised by the Business Line Club.

"Your 16-year education is expected to give you listening and comprehension skills, persuasion and negotiation skills.''

"It'll be better if it could teach you other key soft skills too," he said.

Talking about the attrition trend in BPOs, he said if there is a learning environment and good performance appraisals, then people tend to stay.

"Salary is only the sixth criterion for leaving an organisation," he said quoting a study.

Developing soft skills

Mr Mahesh Venkatramani, Head-Technology Enablement and Senior Technical Architect, Covansys Technologies, said, "Talking in English alone is not enough. One has to develop necessary soft skills too." High employee churning in BPO firms actually indicates a positive trend about the growth prospects in the industry.

Increasing service costs owing to taxation, inadequate policies to curb `security breach', negative perception about the high attrition, US anti-outsourcing lobby and the upcoming BPO servicing countries such as China, The Philippines, Malaysia and Ireland are potential threats to the growth of the Indian BPO Industry, he pointed out.

Prizes to the winners of various competitions held in the college were distributed on the occasion.

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