Mahindra Satyam will provide IT services to Australian carrier Jetstar, the budget airliner of Qantas, under a new contractual arrangement.

Jetstar will receive services such as desktop support services from the Indian provider, according to Australian Financial Review report.

It said Jetstar would be receiving subcontracted work from Mahindra Satyam through an existing deal with Melbourne-based Lincom Solutions as it was looking to expand into new markets in Hong Kong and Japan.

Jetstar chief information officer Stephen Tame was quoted as saying that Lincom had selected the Indian provider on his behalf.

He said that after working on all sourcing arrangements for the Jetstar Group over the past few years and delivering business returns in agility, scalability and cost, “we have started looking at some of our key suppliers’’.

Tame said Jetstar was keen to understand the “sourcing strategies, sourcing mix and returns” of suppliers and help them “adopt sourcing strategies of their own to deliver additional agility, scalability and cost returns into their business”, with the benefits of this ultimately flowing “into our business”.

(This article was published on September 6, 2012)
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