Companies

Technology startup Dotpe deploys Scan-Order-Pay’ feature to Barista outlets in Gurgaon

Prashasti Awasthi Mumbai | Updated on May 22, 2020 Published on May 22, 2020

File photo

This is to ensure that the enterprise follows the policy related to social distancing

Fintech-plaftom, DotPe, mentioned in its official release that it is deploying the “Scan-Order-Pay” feature for different outlets of the Barista Coffee Company in Gurgaon.

The new feature will ensure that the customers can place their orders and make the payments using their phones. This comes in the wake of rules related to the implementation of social distancing.

How does it work?

The company said that customers can scan a QR code placed outside the takeaway window and the entire menu of Barista will pop up on the user’s mobile phone browser.

The customers can, then, place an order by adding items from the digital menu and pay using regular online payment methods. Once their order is ready, Barista pings the order details to the customers on their Whatsapp number and they can pick it from the take-away counter with zero manual intervention.

Once the situation normalises, Barista also plans to start home delivery and contactless dining services through DotPe. The orders can either be placed online for home delivery via WhatsApp or by scanning the QR code placed at the cafe tables.

Speaking on the partnership, Shailaz Nag, Founder DotPe said in an official release, “Given that social distancing will be a way of life even after the lockdown is lifted, now is the time to restore confidence among the customers who want to order their coffees, essentials, and delicacies but are worried about safety. At Dotpe, we’re thrilled to go live with our Scan-order-pay solution at Barista cafes in Gurgaon.”

Nag further added, “The uniqueness of our platform is that end customers don’t have the hassles of downloading any app and can start ordering by simply scanning the QR code, placed outside Barista, once. The commerce and payments happen on the user’s mobile browser while the post-transaction communication, customer invoicing, feedback, etc. shifts to WhatsApp. i.e. Barista can directly interact and engage with its customer on WhatsApp, once the customer has placed the order and paid successfully through Dotpe.”

Rajat Agrawal, COO at Barista Coffee Company said in an official statement, “To deliver the best in class services while maintaining minimal human touch, we launched our own contactless ordering & payment offering by deploying Dotpe’s innovative QR based ‘Scan-Order-Pay’ solution. So far, we have seen 15-20 per cent of takeaway order volume is being contributed through this facility, which is quite an encouraging trend and further strengthens our confidence in the contactless ordering and digitized payment economy.”

He further added that the commerce & payments stack helps companies to build their digital channel. “We plan to offer contactless dining too once normalcy sets in,” he said.

Currently, DotPe is used by prominent food chains like Haldiram’s, Social, Smoke House Delhi, Cafe Delhi Heights, and Beer cafe.

Published on May 22, 2020

A letter from the Editor

Dear Readers,

The coronavirus crisis has changed the world completely in the last few months. All of us have been locked into our homes, economic activity has come to a near standstill. Everyone has been impacted.

Including your favourite business and financial newspaper. Our printing and distribution chains have been severely disrupted across the country, leaving readers without access to newspapers. Newspaper delivery agents have also been unable to service their customers because of multiple restrictions.

In these difficult times, we, at BusinessLine have been working continuously every day so that you are informed about all the developments – whether on the pandemic, on policy responses, or the impact on the world of business and finance. Our team has been working round the clock to keep track of developments so that you – the reader – gets accurate information and actionable insights so that you can protect your jobs, businesses, finances and investments.

We are trying our best to ensure the newspaper reaches your hands every day. We have also ensured that even if your paper is not delivered, you can access BusinessLine in the e-paper format – just as it appears in print. Our website and apps too, are updated every minute, so that you can access the information you want anywhere, anytime.

But all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all our entire revenue stream. Sustaining our quality journalism has become extremely challenging. That we have managed so far is thanks to your support. I thank all our subscribers – print and digital – for your support.

I appeal to all or readers to help us navigate these challenging times and help sustain one of the truly independent and credible voices in the world of Indian journalism. Doing so is easy. You can help us enormously simply by subscribing to our digital or e-paper editions. We offer several affordable subscription plans for our website, which includes Portfolio, our investment advisory section that offers rich investment advice from our highly qualified, in-house Research Bureau, the only such team in the Indian newspaper industry.

A little help from you can make a huge difference to the cause of quality journalism!

Support Quality Journalism
  1. Comments will be moderated by The Hindu Business Line editorial team.
  2. Comments that are abusive, personal, incendiary or irrelevant cannot be published.
  3. Please write complete sentences. Do not type comments in all capital letters, or in all lower case letters, or using abbreviated text. (example: u cannot substitute for you, d is not 'the', n is not 'and').
  4. We may remove hyperlinks within comments.
  5. Please use a genuine email ID and provide your name, to avoid rejection.
Beximco stirs the pot on experimental Covid drug remdesivir
You have read 1 out of 3 free articles for this week. For full access, please subscribe and get unlimited access to all sections.