In keeping with today's mantra of going online for every other chore, Web-based repair and maintenance services for homes and offices are evolving rapidly.

Consider this: there's a problem with the PC, music system or DVD player at home. What do you do? Call up the service centre, leave the stuff and wait till they get back to you about the nature of the problem and cost of repair. Not anymore. >Etechies.in provides online and on-site technical support for home PCs, laptops, printers and wireless gadgets, virus removal support and more, says Mr Siddharth Bhatia, Founder and Chief Operating Officer.

After spending some years abroad, Mr Bhatia returned home to start Etechies for providing remote PC support to consumers. “Offering tech-support services for the home segment is still disorganised. Consumers have no clue if they have got the right technician to fix the problem in their PC/laptop. We decided to address this issue,” Mr Bhatia told Business Line .

This start-up provides on-call service at home across Delhi, Gurgaon and Noida. Mr Bhatia is looking to expand on-site services across Mumbai in about six months and across Bangalore in two to three months.

“We are a team of 65. Our engineers are technically sound. We provide both annual service and one-time incidental support service for the retail and SME (small and medium enterprises) segment. From booking to payment, every aspect can be taken care of online. No matter where you are, your systems-related and all other issues can be handled with convenience and without any waste of time,” he says.

Digital warranties

>Warrantify.com is a European start-up head-quartered at Helsinki in Finland. The company works as a digital-warranty bank. “We digitise paper-based warranties and receipts and help customers manage their warranties and receipts by storing them in one place and providing easy accessibility from anywhere,” says Mr Haritash Tamvada, CEO and Founder of Warrantify.

As customers mostly misplace the warranty card, the company served the unaddressed consumer side of warranty digitalisation with intelligent and automatic archiving of warranty receipts in electronic format, Mr Tamvada pointed out. “When trouble shoots, they either end up paying for the service within the warranty period or allege the dealer of mis-selling the product.”

Warrantify is in the process of collaborating with retailers. “We also help solve the claims process,” he added.

Related Topics
comment COMMENT NOW